FAQ
Generally
I have not received an order confirmation. Will my order still be processed?
If this is the case, you have 2 options:
1. Check your spam folder. Automatically generated emails often end up in the spam folder.
2. Contact our customer service by email at hi@m6-13.com . Our employees can then personally check whether everything is OK with your order.
3. Alternatively, log in to your customer account and check whether your order is stored.
Do you also deliver outside of Germany?
We currently only deliver within Germany as standard. However, we are currently working on offering worldwide shipping for you.
product
How can I create my planner?
All of our planners can be put together individually. This means you can easily select your favorites from all dashboards and inserts and create your own, very personal planner.
Can I start my planner in the middle of the year?
Yes. Our products are usually undated, so you have the option of starting your planner at any time and can also use it beyond the year.
Are your claw clips waterproof?
No. The claw clips should not be worn in water, especially salt water.
What material are your bags & cases made of?
All of our bags & cases are made from 100% polyurethane or 100% cotton.
Shipment
What delivery time do you have?
Our delivery time is within
Germany on average 3-5 working days.
Pre-orders are excluded from the average delivery time.
How much does the shipping cost?
Shipping within Germany costs €6.99.
Shipping is free for orders over €100.
Where is my order?
After you have placed your order with us and it has been shipped,
You will receive an email from us with the exact tracking number for your order.
You are also welcome to contact us at orders@m6-13.com to contact.